Friday, April 13th

...and the battle with DirecTV begins. As if it weren't already bad enough that Pizza Hut hates us, DirecTV does now, too. This whole thing started because we got that annual "Free HBO For 3 Days" marketing scam, which made my aunt decide that we "must have HBO right now!!"

My aunt calls the Customer Service line and is speaking to a representative for an hour about different packages, and adding satellite receivers to extra rooms before she's transferred to a different guy for billing information (or something). She must have only been talking to him for 5 minutes before I hear her yelling from the other room, and our satellite picture goes out.

"This channel not ordered" is what the screen says, and we're watching a local channel.

Rut-rohhh.

I walk into the other room to tell my aunt about the television going out, when I hear her screaming at the guy on the phone, "I have been a customer for almost 10 years, and you're gonna just let me take my business elsewhere?? Let me speak to your manager! What's your name?! Ok Dave, pull your fucking pants up and let me speak to your supervisor, little boy!" etc, etc. You get the idea. Basically, my aunt pissed off Dave, and he cancelled our service. Atta boy, Dave! Way to piss off a psycho!

After my aunt made the above comments to Dave, she screamed psychotically into the phone (at the top of her lungs), and Dave told her, "Okay ma'am, I'm going to place you on hold until you calm down," and then put my aunt on hold. She then hung up, called back, and talked to somebody else, to whom she proceeded to tell this entire story, while referring to Dave as "pimple-face".

In the end, our service was restored with 3 free months of HBO, Showtime, and Cinemax.